7.3 RIGHT OF WITHDRAWAL
In accordance with Consumer Protection regulations in force, with regard to distance selling or off-premises, you, a non-professional natural person, have a right of withdrawal of thirty (30) days from the date of receipt of the Product(s), without having to justify your decision, or bear other costs with the exception of the only return costs which remain your responsibility.
We undertake to refund the returned Product(s) provided that it is returned intact in its original packaging, in the same condition as when it was received, without trace of use and accompanied by the documents specified below. Any product returned without respecting these conditions will not be refunded.
To exercise the right of withdrawal you must:
• Contact info@montparel.com support to notify that you will exercise your right of withdrawal (return of the Product for a refund or exchange). You can do this by printing and submitting the form that you will find here.
• Send by registered mail, with acknowledgment of receipt, the Product accompanied by its original purchase invoice, or the delivery note delivered at the time of your order, to the address stated on the withdrawal form.
• Upon receipt of the item, we will acknowledge receipt by email.
The refund in the form of a voucher, will be made on the total amount of the purchase, including delivery costs. If you want another form of refund, please let us know, but the delivery costs will not be refunded, and note it can take up to an additional five days for your refund to appear in your account once processed.
We reserve the right to defer the refund until receipt of the Product or as long as the Customer has not demonstrated that he has shipped the Product, if such a demonstration has not previously taken place.
The return costs remain at your expense.
The right of withdrawal does not apply to the following Products:
For the delivery of Perishable Products or Products whose expiry date could be quickly exceeded (such as food products).
Hygiene products (toothbrush, deodorants, pet hygiene products, etc.) when these have been opened.
Products that are manufactured in accordance with an individual choice or specification of the Customer or according to his personal needs.
Products that have been inseparably mixed with other Products due to their texture, after delivery.
Any other goods or services excluded by current legislation.
ARTICLE 8 - WARRANTY
All Products for sale on the Website benefit from the legal guarantee of conformity and the guarantee against hidden defects, in accordance with Consumer Protection regulations in force, allowing you to return the Products delivered defective or non-compliant.
8.1 LEGAL GUARANTEE OF CONFORMITY:
The Seller is required to deliver goods in conformity with the contract concluded with the Consumer and to respond to any lack of conformity existing at the time of delivery of the Product. The guarantee of conformity could be exercised if a defect should exist on the day of delivery of the Product. However, where the defect has become apparent within the period stated by law and regulations (“Warranty Period”), it shall be presumed to fulfill this condition. But the Seller may dispute this presumption if it is not compatible with the nature of the Product, or the lack of conformity invoked.
On the other hand, after this Warranty Period, it will be up to the Customer to prove that the defect existed at the time of delivery of the Product.
In the event of a lack of conformity, the Customer may choose between repair and replacement of the Product(s). However, the Seller may not proceed according to the choice of the Customer if this choice entails a manifestly disproportionate cost compared to the other modality, taking into account the value of the Product(s) or the importance of the defect. The Seller is then required to proceed, unless impossible, according to the modality not chosen by the buyer.